Refund Policy

Refund Policy

Effective Date: 01/01/2025

Thank you for shopping at JR23 Store. We strive to provide you with the best products and a great shopping experience. If you're not completely satisfied with your purchase, we’re here to help. Please read our refund policy below for more details.

1. Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging, with all tags and labels intact.
  • You must request a refund within 5 days of receiving your order. (Typically, this period ranges from 7 to 15 days, but you can adjust this to fit your store's policy.)
  • For clothing and beauty products (e.g., hair products), we may require that the item not have been opened or used for hygiene reasons.

2. Non-Refundable Items

Unfortunately, certain items are non-refundable, including:

  • Sale items or clearance items
  • Gift cards
  • Customized or personalized products
  • Opened or used beauty products (hair care, cosmetics, etc.)

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us: Email us at juventzrenesca23@gmail.com or call on +1 (717) 809-5397. Please include your order number, the reason for the return, and any supporting information (such as photos of the product).
  2. Return the Item: After we approve your request, return the item to us within 4days, using the provided return instructions. Please ensure the item is securely packaged and shipped to the return address we provide.
  3. Refund Processing: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be credited to the original payment method used at the time of purchase. Please allow 20 business days for the refund to appear on your account, depending on your bank or payment provider.

4. Shipping Costs

  • Return Shipping: You will be responsible for paying the return shipping costs unless the item is defective or the wrong item was sent.
  • Original Shipping: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at juventzrenesca23@gmail.com or call +1 (717) 809-5397. We will resolve the issue by offering you either a full refund or store credit, as per your preference.

 

6. Contact Information

If you have any questions or need assistance with your return or refund request, please contact us at:

Email: juventzrenesca23@gmail.com
Phone: +1 (717) 809-5397

Thank you for shopping with JR23 Store. We appreciate your business and aim to provide the best service possible.